The frustration gets worse with new technology. I am running a new pc with Windows 7 64-bit. I would like to read books on my Palm TX. However, I am unable to activate the Palm and Adobe Customer Care is not useful.
I have the following programs on this machine: Adobe Reader 9, Adobe Digital Editions 1.7.2.1131, Adobe Reader for PalmOS. Please note that I recently successfully acitivated a Sony Reader. It took some work but was successful on the 4th or 5th attempt.
On the Palm TX I have installed the Adobe Reader for PalmOS.
Forums indicate one should use Adobe Reader 6 or 7 to activate DRM for the Palm. Those versions of Adobe Reader do not run on Windows 7.
I download an dBook from the library onto Adobe Digital Editions. I can read this ebook on my pc. I can transfer the ebook to the Sony Reader. However, Digital Editions does not recognize my Palm TX. I try to activate the Palm but ADE will not do it, and ADE does not recognize my Palm. There is no information concerning my situation in any Forum I have found and Adobe Customer Care keeps labeling my Support request as "withdrawn".
I open AR for PalmOS, link to the library book to queue it for transfer to my Palm. AR for PalmOS responds that the file "has not been encrypted using standard security handler and therefore could not be opened". I can transfer non-encrypted pdf files to my Palm TX using this program.
I use my Palm to listen to audio books from the library using Overdrive.
I am frustrated and think I am stuck because the library uses only Adobe Digital Editions. I will be asking the library if they have other programs available that are compatible with more portable devices.
Please let me know if someone has a solution to my issues.
Thank you.